A reputable company will provide details of all their guarantees at the survey stage. You should ask ‘is your work guaranteed? ‘ and ‘what guarantee does the boiler come with? You should be looking for a three year warranty on installations in most cases. Additionally, manufacturers extend warranties on boilers, sometimes up to seven years. […]

RIP-OFF 1 “See this? This isn’t good. You will need a new one.” It’s not news that parts may at some point need replacing. You will need to replace some eventually, and identifying these parts is the job of the contractor. A common scam is to point out a perfectly good part and talk about […]

MISCONCEPTION #1 As long as it’s running, it’s okay! Not necessarily. Equipment often appears to be running fine but may be on the brink of failure. Boilers can have cracked heat exchangers, radiators can rust and thermostats not operate efficiently. This can eventually lead to equipment failure. Just because it runs when you want it […]

MISTAKE #1 Choosing a heating company based solely on glossy brochures and flashy sales talk. No question, your heating company will appear to have all the tools to complete the job but they also needs something else, they need employees who are skilled at their work. Many companies employ engineers and supply them with the […]

QUESTION #1 What steps will you take to ensure you are recommending the heating system that will best address my needs? First of all it is important for us to emphasise that replacing your heating system is much more than just taking out the old and putting in the new. If, for example your system […]